Latest Customer Bureau Issue Is Charge Card Hotline

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By Cornelius Nunev


The debate over the CFPB is getting worse thanks to many issues, includ-ing the proposed charge card hotline. The idea is the bureau would compile data and complaints direct from consumers, and use that information when appropriate. Banks and charge card issuers are concerned with data be-ing inaccurate and not being used in the correct manner. This would help keep all pay day loan data private.

Credit cards to get crowdsourcing penalties

The latest issue of contention regarding the beleaguered Consumer Financial Protection Bureau is a credit card hotline that would be used to get com-plaints about charge card issuers from customers, according to Daily Finance. Custom-ers can call in to report abuse, and that information would be disseminated by the Bureau to the appropriate state regulatory bodies. Basi-cally, the complaint system would be crowdsourcing; the information would come straight from the individuals. Then, government officials would get the complaints and fine card issuers. They wouldn't even make an effort to determine what the problem was first. Most banks and card is-suers are hoping to keep the complaints private. That means the data would stay between the bank, the government agency and the person who complained rather than having a public database.

Flow of in-formation to stay with banks

Information needs to be private for banks. The flow of raw data can hurt a bank's image quite a bit. Currently, the complaint line is set to go live on July 21, when the Consumer Financial Protection Bureau is intended to begin operations. In its current for-mat, any person could access the complaint data and see anything said about every credit card issuer that it tracks. It is essential to consider that people will always complain about fees no matter what, although banks and card issuers may just want the data private so nobody will know what their dishonest practices are. It can be terrible for the public data to be streaming like that.

Not much of a future could be seen

The Consumer Financial Protection Bureau will have authority to regulate, to some extent, vir-tually all manners of consumer finance like charge cards, mortgages, payday loans, debit cards and so on. Congress has been fighting over the organization. Three different bills were recently intro-duced to limit the bureau, according to Reuters, two of which concern who's in charge. One bill would keep the Consumer Financial Protection Bureau from taking over regulatory activity from other agencies until it has a ded-icated director and another would replace the current structure from having a single director to having a five member panel. Much of the Republicans do not like the idea of Warren directing the bureau. She has helped get it set up as an adviser to the White House. It does not seem likely that it will begin operations in July as sched-uled.




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