The Benefits Of Touch-Screen Tellers, From Robert Jain

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By Paul Martinez


It seems like we use touch screens for a number of things. Whether it's the video games we enjoy on a leisurely basis or the smartphones we use for communication purposes, it's easy to see that this is a staple of technology that won't go away. If anything, it has only become more prominent, which is where discussion about touch-screen tellers can come into play. For those who are unaware, here are a few details from Robert Jain.

Portland Press Herald published an article that talked about the first interactive teller machines being used by the Gorham Savings Bank. For those who do not know, these ITMs can be used by bank customers in order to take care of withdrawals, deposits and the like. This is done by a video feed featuring a teller on the other end. It's a unique development, for lack of better terms, and it shows just how far technology has come.

It's not like ITMs are anything new, though, as other locations have implemented them as well. The main reason for this - and I am sure that Robert Jain can say the same - has to do with the reduction of costs. When you're able to keep expenses down, you can run a more stable business, which means good news for all parties involved. It also maintains the importance of human interaction, even though the video feed makes matters less personal.

Another reason why these ITMs matter is that they allow bank customers to withdraw money without a credit or debit card. If you left one of these at home, for one reason or another, it's still entirely possible to take money out of your account. All you have to do is show your driver's license on a separate screen, which begins a scanning process. Once again, this is an interesting development, but companies like Robert Jain Credit Suisse would be wise to keep an eye on it.

With these points in mind, it's easy to see that banking is a constantly evolving field without many limitations. It's important for people to know how their money is being handled, though, which is why these ITMs should be surveyed in the future. More stories will be published about them, I am sure, and people can make their own decisions. Nonetheless, these systems are worth building upon, since they can determine what the future holds.




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